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Terms and Conditions of Sale

These Terms apply to all sales by SCHNAP Electric Products ("Company") to customers ("Customer"). By placing an order, you agree to these Terms.

1. General

  • These Terms, together with your order, form the entire contract.
  • No other terms apply unless agreed in writing.
  • The Company may update these Terms at any time.

2. Orders

  • Orders can be placed online.
  • The Company reserves the right to accept or reject orders at its discretion.
  • Orders are processed after full payment unless a credit facility is granted.
  • Direct deposit payments must be cleared before the order is released.
  • Some products may incur additional shipping charges due to size, weight, or remote locations. The Company will contact you to confirm shipping costs before processing.
  • If an order cannot be processed, you will be notified.

3. Payment & Pricing

  • Accepted payments: PayPal, Visa, Amex, MasterCard, and direct deposit.
  • All prices include GST unless stated otherwise.
  • Prices may change without notice.
  • Credit cards issued outside Australia are not accepted.
  • Orders placed on weekends or public holidays are processed the next business day.

4. Delivery & Risk

  • Orders are processed within 24 hours (excluding weekends and public holidays).
  • Delivery is via Australia Post or a selected courier.
  • We recommend taking out transit insurance. If goods are lost, it will be your responsibility.
  • Some products are too long, overweight, or for remote areas. The Company will call and quote the shipping rate before processing.
  • The Company is not responsible for third-party delays.

5. Returns & Refunds

  • Returns accepted within 30 days with prior approval.
  • A Goods Return Authority (GRA) Number must be obtained before sending goods back.
  • If you ordered the wrong item, return shipping costs must be covered by you.
  • If the Company sent the wrong item, the Company will cover return shipping costs.
  • Some products incur a 20% restocking fee, and some are non-refundable. Please check with the Company before returning.

6. Warranty & Faulty Products

  • Goods are warranted to be free from defects and fit for purpose.
  • Faulty goods must be reported within the warranty period with proof of installation by a licensed electrician (if applicable).
  • The Company will replace a faulty product under warranty but does not offer money back.
  • The Company is not liable for damage due to improper installation.

7. Liability

  • Liability is limited to replacement only.
  • The Company is not liable for indirect or consequential damages.
  • It is your responsibility to check full product details before ordering. If unsure, contact the Company before purchase.
  • The Company is not responsible for errors in third-party links or content.

8. Privacy

  • The Company collects and stores customer information in compliance with the Privacy Act 1988 (Cth).
  • By purchasing, you consent to data collection for business purposes.

9. Force Majeure

  • The Company is not liable for delays due to uncontrollable events (e.g., natural disasters, strikes, supply disruptions).

10. Governing Law

  • These Terms are governed by the laws of New South Wales, Australia.
  • Disputes will be handled in the courts of New South Wales.

For any inquiries, please contact SCHNAP Electric Products.